Campaigns

Create a campaign
If you have the appropriate user profile, you can create campaigns. Click on X from the left tab or on the homepage. You can see all the created campaigns a...
Fri, 2 Jun, 2023 at 10:27 AM
Campaign statistics
If you have the user rights, you can see the results, either overall or individual responses on the right. The left side of the screen shows you the campaig...
Fri, 2 Jun, 2023 at 10:27 AM
Export campaign results
You can export the results in an Excel file, overall or by individual replies. Choose between overall result or individual responses (or both) and click on ...
Wed, 5 Jul, 2023 at 2:59 PM
Processable / unprocessable contacts
In a campaign, targeted contacts are classified as either processable or unprocessable. Contacts are considered unprocessable when: They do not hav...
Fri, 13 Dec, 2024 at 12:01 PM
Campaign - "Remind me later"
When you processing a contact in a marketing campaign, you can click on several actions in the top right-hand corner of the screen. REMIND ME LATER  If...
Fri, 20 Dec, 2024 at 9:25 AM
Campaigns - "Did not answer"
When processing a contact in a marketing campaign, you can click on several actions in the top right-hand corner of the screen. One of these optio...
Fri, 20 Dec, 2024 at 9:35 AM
Campaign - "Unavailable"
When you processing a contact in a marketing campaign, you can click on several actions in the top right-hand corner of the screen.  One of these option...
Fri, 20 Dec, 2024 at 9:54 AM
Campaign - "Decline to participate"
When you processing a contact in a marketing campaign, you can click on several actions in the top right-hand corner of the screen. One of these actions...
Fri, 20 Dec, 2024 at 10:05 AM
Marketing campaign - Assign contacts
When creating a campaign, you choose how contacts are targeted. Once targeted, contacts can be assigned to an agent by a campaign administrator.  If the al...
Fri, 20 Dec, 2024 at 10:24 AM
Multiple targeting and protection period
When creating a marketing campaign, there is the option of determining whether or not multiple targeting is allowes and a protection period applies. Once yo...
Tue, 17 Dec, 2024 at 12:00 PM