When you processing a contact in a marketing campaign, you can click on several actions in the top right-hand corner of the screen. 


One of these options is the "Unavailable" action.



This action should be selected if:

  • The number is unassigned
  • It is a wrong number
  • The contact does not respond after multiple attempts
  • The contact intentionally hung up


HOW DOES IT WORK 


Be careful, to select this action only when you are sure that the customer cannot be reached, as the contact cannot be called back for this targeting. 

They may, however, be called again at a later date if they are retargeted later in the campaign.