To keep customers informed of any job carried out on their vehicle, they receive a tracking link either by SMS or email.
FROM THE CUSTOMER FILE
To send a follow-up link with details of the work carried out, go to the customer card and click on the telephone or envelope.
APPOINTMENT-TRACKER SMS
Select the appropriate template, or customize the message if no template has been previously set.
APPOINTMENT-TRACKER EMAIL
Select a template or, enter a subject and write the email to the customer.
To set up an "Appointment-tracker link" template, please contact iziflo support.
Setting up a template will enable you to select a predefined message type and therefore avoid you having to re-enter the SMS or the email.
FROM THE INTERVENTION FILE
On the customer's job dossier, click on the phone or envelope to send an SMS or email.
Note: To find out more about sending manual SMS messages, please see the link below.
https://syartec.freshdesk.com/a/solutions/articles/11000124933/edit?lang=en&portalId=1000007172