New Features and Enhancements :
- After sales service management
The aim is to provide subsidiaries with workshop appointment and repair order management functionalities, using the information already available in iziflo, in order to provide a 360° vision of the customer.
TARGETS
- Responding to issues raised about the tool currently in use
- Facilitating the processing of information thanks to integration with the DMS
- Exploiting Sales and APV information to provide a complete view of the customer
- Bringing innovation (Automated license plate reading, Mobile app for the vehicle walkaround (damages), Electronic signature)
FUNCTIONALITIES
Contact card management
View, create and edit contact cards
Retrieve DMS customers*
Send sales orders to DMS*
Update cards between iziflo and DMS*
Retrieve the client’s billed RO history
Vehicle card management
View, create and edit a vehicle card
Manage drivers and owners
Send created vehicle cards to DMS*
Update information between DMS and iziflo (e.g. mileage)*
Retrieve the vehicle's RO history*
Appointment booking
Schedule internal appointments by telephone or via the reception staff.
Appointment request form to be integrated onto the website for end customer autonomy.
Process appointment requests received via the website & converted into leads.
Job schedule
View work schedules by garage and workshop
Assign jobs to technicians
Scheduling assistance (job-schedule overload indicator, schedule drop-off/pick-up outside planned slots)
Job folder status monitoring
Job status updates
Job splitting
Tasks taken into account for workload calculations
Parts availability updates
Alerts on overdue jobs
Drop-off/pick-up schedule
Dedicated drop-off/pick-up schedule
Mobile app for vehicle walkaround, with photos & video recordings
Work order generation linked to the RO*
Electronic signatures (Yousign)
Electronic signatures via tablet (Wacom)
Workload schedule
View workload by workshop
View workload by resource
Planned and theoretical workload rates
Time-off management
Customer communication
Automatic SMS or email
Manual SMS or email
Customer facing appointment-tracker
Waiting area screen displaying the day's drop-offs/pick-ups, including advertising in image format
RO management
RO creation sent to DMS*
Retrieve/consult open ROs*
RO cancellation requests sent to DMS when an appointment is deleted*
Query and graph consultation
View a car park’s inventory
View all appointments for a given period
Notifications
Notification by email or on iziflo at certain stages, or in the event of delays
*subject to the development of connectors for the used DMS.